Shipping policy

At Loom Union, we aim to make the delivery process simple and transparent. This Shipping Policy explains how orders are processed and delivered within the United States.

1. Shipping Availability

Loom Union currently ships to addresses within the United States only.

We do not currently offer shipping to destinations outside the United States.

2. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday.

Processing begins after your order has been successfully placed and payment has been confirmed.

During holidays, promotional periods, or periods of high order volume, processing may occasionally take additional time.

3. Delivery Time

After processing, standard delivery typically takes approximately 5–10 business days.

The estimated total delivery timeframe is:

  • Processing: 1–2 business days

  • Transit: 5–10 business days

  • Estimated Total: 6–12 business days

Delivery estimates are general guidelines and are not guaranteed delivery dates.

4. Shipping Cost

Free standard shipping is available for eligible orders within the United States.

If additional shipping options or charges are available for your order, they will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after your package enters transit.

6. Delivery Delays

We work to deliver orders within the estimated timeframe, but delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volumes

  • Transportation disruptions

  • Carrier operational issues

If your order is delayed, please allow additional time for the carrier to complete delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information if your order has not yet entered processing.

Once an order has been processed or shipped, we may be unable to change the delivery address.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact Loom Union customer service so we can help review the situation.

If tracking shows that a package was delivered but you cannot locate it, please first check your delivery location and, where appropriate, with household members or nearby recipients.

9. Order Changes & Cancellations

You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, the order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

For the best chance of making a change, please contact us as soon as possible after placing your order.

10. Multiple Items in an Order

If an order contains multiple products, items may occasionally be shipped separately depending on processing and fulfillment requirements.

If this occurs, separate tracking information may be provided for the different shipments.

11. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Loom Union Customer Service.

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We aim to reply within 1 business day.