FAQ

What does Loom Union sell?

Loom Union is a women’s fashion store specializing in women’s jackets and sweaters.

Our collection focuses on versatile pieces that can be styled for everyday wear, seasonal outfits, and different occasions.

Where does Loom Union ship?

Loom Union currently ships within the United States only.

We do not currently offer shipping to locations outside the United States.

How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing, standard delivery typically takes approximately 5–10 business days.

The estimated total delivery timeframe is 6–12 business days.

Delivery times are estimates and may vary due to carrier delays, holidays, severe weather, high shipping volumes, or other circumstances outside our control.

Is shipping free?

Yes. Free standard shipping is available on eligible orders within the United States.

Any applicable shipping options or charges will be displayed at checkout before you complete your purchase.

Can I track my order?

Yes. When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package enters transit.

Can I change or cancel my order?

Yes. You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, your order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

Please contact us as soon as possible if you need to make a change.

What is your return policy?

Eligible items may be returned within 30 days of delivery.

Items should generally be unused, unworn, and in their original condition, with original tags and packaging where applicable.

Please contact customer service before sending a return.

When will I receive my refund?

Once your returned item has been received and approved, the refund will be processed within 15 days.

Refunds are generally issued to the original payment method used for the purchase. Your bank or payment provider may require additional time for the refund to appear in your account.

What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or additional information to review the issue and determine the appropriate resolution.

Can I return an item that I have worn or washed?

Generally, no. Returned items should be unused and unworn and remain in their original condition.

Items that have been washed, altered, damaged, or excessively used may not qualify for a return.

How can I choose the right size?

We recommend reviewing the size information provided on the individual product page before placing your order.

For the best fit, compare the listed measurements with a similar garment you already own.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If your order has not yet entered processing, we will do our best to update the information. Once an order has been processed or shipped, we may be unable to change the delivery address.

What should I do if my order is delayed?

If your order has not arrived within the estimated 6–12 business day delivery timeframe, please contact customer service so we can help review the order and available tracking information.

What payment methods do you accept?

We accept the payment methods displayed and available at checkout. Available payment options may vary depending on checkout availability and payment-provider requirements.