Payment Policy

At Loom Union, we aim to provide a secure, simple, and transparent checkout experience. This Payment Policy explains the payment methods, currency, and payment-related terms that apply to purchases made through our online store.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Amazon Pay

  • Google Pay

  • Diners Club

  • Shop Pay

  • PayPal

  • Other payment methods displayed and available at checkout

Available payment methods may vary depending on checkout availability, device, or other payment-provider requirements.

2. Currency

All payments made through Loom Union are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

Prices displayed on our website are shown in USD unless otherwise stated.

3. Payment Authorization

When you place an order, your selected payment provider may authorize the transaction to confirm that the payment method is valid and that sufficient funds or credit are available.

Your order will be processed after the payment has been successfully authorized and confirmed.

4. Order Confirmation

After successfully completing your purchase, you should receive an order confirmation containing your order details.

If you do not receive an order confirmation, please check your email's spam, junk, or promotional folders before contacting customer service.

5. Payment Security

We use secure checkout and payment-processing systems designed to protect payment information during transactions.

Customers should never share sensitive payment information, passwords, or security credentials through unsolicited emails or messages claiming to be from Loom Union.

6. Billing Information

Customers are responsible for providing accurate billing and payment information during checkout.

If the information provided cannot be verified or the payment cannot be authorized, an order may be delayed, declined, or cancelled.

7. Pricing and Charges

The product price and any applicable shipping charges or other applicable costs will be displayed during checkout before you complete your purchase.

Payment must be successfully completed before an order can be processed.

8. Order Changes & Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After 12 hours, the order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

9. Refunds

If an approved refund is issued, it will generally be returned to the original payment method used for the purchase.

Approved refunds are processed within 15 days after the return has been received and approved.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

10. Payment Issues

If your payment is declined or you experience an issue during checkout, please verify your billing and payment information and try again.

If the issue continues, you may contact your payment provider or Loom Union Customer Service for assistance.

11. Contact Us

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We aim to reply within 1 business day.