Refund policy

At Loom Union, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible items may be returned according to the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

Be unused and unworn
Remain in its original condition
Have original tags attached, where applicable
Include original packaging, where applicable
Not show signs of washing, alteration, damage, or excessive use

Items that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

Returns may not be accepted for items that:

Have been worn, washed, or used
Have been altered or modified
Are damaged due to customer handling
Are missing required tags or packaging
Are returned after the 30-day return period
Are not in their original condition

3. How to Request a Return

Before sending an item back, please contact Loom Union Customer Service with:

Your order number
The reason for the return
A description of the item
Photos, if the item is damaged, defective, or incorrect

Please wait for return instructions before shipping the item.

4. Return Shipping Costs

For standard returns, the customer may be responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide the appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

We may request photographs or other information to review the issue and determine the appropriate resolution.

6. Refunds

Once your returned item is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds are processed within 15 days after the return has been received and approved.

Refunds are issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

7. Order Changes & Cancellations

You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, the order may have entered processing or fulfillment, and we may be unable to make changes or cancel it.

If you need to cancel or modify an order, please contact us as soon as possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

9. Refund Exceptions

A refund may not be available if the returned item does not meet our return requirements or if the return request is submitted after the 30-day return period.

Any applicable original shipping charges are generally non-refundable unless otherwise required by applicable law.